Privacy Policy

Last Updated: 29 July 2026

IT Desk ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect through our website, how we use it, who we share it with, and your rights under UK data protection law.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

IT Desk is an IT services provider based in the United Kingdom.

Address

IT Desk House

2–6 Barnsley Road

Rotherham

S63 9NF

Telephone: 01709 470 073

Email: enquiries@itdeskuk.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide

When you complete a contact form, meeting booking form or other enquiry form, we may collect:

Name
Company name
Email address
Telephone number (where provided)
Details of your enquiry or message
Any additional information you choose to provide

If you submit a CV or apply for a role through our website, we will collect the information you choose to provide within your application.

Information collected automatically

When you visit our website, we may automatically collect information including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral source
General website usage information

This information helps us understand how visitors use our website and improve the experience we provide.

3. How We Collect Information

We collect personal information when you:

Complete a contact form
Request a quotation
Book a meeting
Submit a CV
Contact us by email or telephone
Browse our website
Accept cookies through our cookie consent banner

4. How We Use Your Information

We use your information to:

Respond to your enquiries
Arrange meetings or consultations
Prepare quotations where requested
Deliver our services
Improve our website and user experience
Analyse website performance and visitor behaviour
Detect and prevent fraud or misuse
Meet our legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

5. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information using one or more of the following legal bases:

Legitimate Interests

To respond to enquiries, improve our website, maintain security and develop our business.

Contract

Where processing is necessary to provide a quotation, supply services or fulfil contractual obligations.

Consent

Where you have agreed to receive marketing communications or accepted certain categories of cookies.

Legal Obligation

Where we are required to retain or disclose information to comply with legal or regulatory requirements.

6. Marketing Communications

From time to time, we may send marketing communications about our products, services or industry updates where you have consented to receive them or where permitted under applicable law.

You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Our email marketing and customer relationship management platform is provided by HubSpot.

7. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance your browsing experience.

You can manage your cookie preferences at any time using our cookie consent banner provided by Usercentrics through the Wix platform.

For further information, please refer to our Cookie Policy.

8. Analytics and Website Tracking

We use several tools to understand how visitors use our website and to improve its performance.

These include:

Google Analytics 4
Google Tag Manager
Google Search Console
Microsoft Clarity
Microsoft Bing Webmaster Tools
SEMrush
Lead Forensics

These services help us measure website performance, identify areas for improvement, understand visitor behaviour and support our marketing activities.

Some of these providers may use cookies or similar technologies in accordance with your cookie preferences.

9. Third-Party Service Providers

To operate our business efficiently, we use trusted third-party service providers who may process personal information on our behalf.

These include, where applicable:

Wix – Website hosting and website platform
HubSpot – Customer relationship management, website forms and marketing communications
HaloPSA – Customer and prospect management following enquiries or quotations
Microsoft – Business productivity and email services
Google – Website analytics and search services

We only share information where necessary for the provision of our services or the operation of our business.

10. International Data Transfers

Some of the organisations we work with may process or store personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.

11. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting and regulatory requirements.

Different categories of information may be retained for different periods depending on the nature of our relationship with you and our legal obligations.

Where information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request the deletion of your personal information where applicable.
Request restriction of processing in certain circumstances.
Object to the processing of your personal information.
Request the transfer of your personal data to another organisation where applicable.
Withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details below.

13. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

While no website or online service can guarantee complete security, we continually review and improve our security measures to help safeguard the information we hold.

14. Children's Privacy

Our website is intended for businesses and individuals aged 18 or over.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

15. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page together with the revised "Last Updated" date.

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

IT Desk