Understand
We start by understanding your business - not just your IT.
Before we recommend tools, make changes, or migrate anything, we take the time to understand how your organisation actually works.
That means your goals, your people, your risks, and your current technology — in context.
Because meaningful improvement only happens when technology aligns with the business, not the other way around.
This phase is collaborative, not disruptive. For many clients, it runs quickly and quietly alongside day-to-day operations.
What "Understand" means at IT Desk
This phase is about building clarity and trust.
We work with you to create a shared understanding of:
-
Where you are today
-
What’s holding you back
-
What “better” looks like for your organisation
This ensures every decision that follows is intentional, relevant, and outcome-focused.
What we focus on
Business & Goals
We take time to understand:
-
Your business objectives and growth plans
-
Operational challenges and inefficiencies
-
What success actually looks like for you
Technology should support your direction — not dictate it.
Ways of Working
Technology only works if people do.
We look at:
-
How teams collaborate and communicate
-
User maturity and adoption challenges
-
Change readiness across the organisation
This helps us design solutions people will actually use.
Infrastructure
We assess your current setup with a modern lens:
-
Microsoft 365, Azure, devices, and identity
-
Security, compliance, and risk posture
-
Legacy systems, technical debt, and inefficiencies
Not to criticise — but to identify opportunities.
Risks & Constraints
Every organisation has them.
We factor in:
-
Security and regulatory requirements
-
Budget, time, and resource constraints
-
Business-critical systems and dependencies
This avoids surprises later and keeps change controlled.
