18 Years of Trusted Technology Partnership

One of the most significant examples of their support was during the establishment of our Texas operation, where IT Desk helped deploy and configure the technology required to support the site and ensure it could operate effectively as part of the wider business. Their involvement helped provide a seamless technology platform for our international expansion.

Over the years, IT Desk has delivered a number of strategic projects that have helped us modernise our operations. This includes supporting our migration to Microsoft Azure in 2021, enabling greater flexibility, resilience and scalability across the business. They have also worked closely with us to strengthen our cyber security posture, supporting our Cyber Essentials journey and helping ensure we meet the expectations of both customers and industry standards.

More recently, IT Desk has supported several key business changes, including the migration of operations from Vector into the wider X-Cel Group, the rollout of new fibre connectivity and the setup of facilities to support our continued growth and expansion. Throughout these projects, their ability to respond quickly, provide practical advice and deliver solutions with minimal disruption has been invaluable.

What has always stood out is that IT Desk understands our business. They don't simply provide IT support; they act as a genuine partner, helping us plan for the future, overcome challenges and ensure technology supports our wider business objectives.

Their support, expertise and commitment have played an important role in helping us grow over the last 18 years, and we look forward to continuing that relationship in the future.

Tim

“IT Desk has been a trusted partner to X-Cel Group for many years and has supported us through significant growth, infrastructure changes and technology transformation projects. What sets them apart is their ability to understand our business and provide advice that is genuinely in our best interests. They are always looking ahead, helping us understand new technologies and emerging opportunities, but never pushing solutions that aren't right for us. Their approach is practical, honest and focused on delivering real business value. We know that when IT Desk recommends a solution, it's because they believe it will benefit our business, not because they are trying to sell us something. That level of trust is incredibly important and is one of the reasons our relationship has continued to grow over nearly two decades."

Dale

“As our business has grown, IT Desk has helped ensure our technology has grown with us. They have successfully supported multiple site and business migrations, delivered major infrastructure improvements and provided the strategic guidance needed to help us modernise our systems. Their reliability, flexibility and long-term commitment are key reasons why our partnership has lasted for nearly two decades.

What also sets IT Desk apart is their forward-thinking approach. They don't simply react to issues; they proactively identify opportunities to improve security, efficiency and the way our teams work. They are always bringing new ideas and technologies to the table, helping us understand what could benefit the business while never recommending solutions we don't genuinely need. Their advice is always practical, honest and focused on delivering value. We trust IT Desk to challenge our thinking, guide us through change and help us make the right technology decisions for the future. The team has become a genuine extension of our business and a partner we rely on to support our continued growth."